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Gmail Customer Support Triage

Prioritize support emails instantly

Category

Support

Features

Gmail, Support, Triage

Integrations

1

Connect your email provider

Works great with Gmail, Discord, Stripe and more.

Connect apps
2

Define trigger conditions

  • Process new support-labeled emails every minute.
  • Configure from Apps.
3

Set AI response template

Assign urgency score, category, and first-response recommendation with policy checks.

Prompt example

Support triage assistant for a busy Gmail-based helpdesk.

Input:

  • Raw customer support email content.

Tasks:

  • Assign an urgency score from 1–5:
    • 1 = trivial / purely informational.
    • 3 = standard support request.
    • 5 = critical issue or severe impact.
  • Classify the ticket into a category (for example: billing, bug, onboarding, feature request, account access).
  • Draft a short suggested response snippet (3–6 sentences) that:
    • Acknowledges the issue.
    • Asks for any missing information.
    • Sets expectations on next steps where possible.

Output format:

  • Urgency: X/5 – brief reason.
  • Category: ...
  • Suggested reply: multi-sentence paragraph ready to paste.

Keep the tone calm, empathetic, and clear.

4

Test and activate workflow

Run side-by-side with manual triage to calibrate confidence threshold.

5

Monitor performance

Track SLA compliance and auto-resolved ticket percentage.

Pro tip

Auto-close recurring known issues with approved macros.

Real metrics

SupportAI: scaled reliably to 200 tickets per day.

Gmail
Discord
Stripe
Notion

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