Customer support · operating brief
Give every support request a useful first response
ActRun triages incoming questions, gathers approved context, and prepares replies or escalations without hiding what the agent used.
Why this matters
The work between the tools
Support teams repeat the same search across inboxes, order systems, documents, and internal channels. ActRun prepares the answer and shows the evidence, so the team can review instead of reconstructing context.
01 · Workflow
From signal to controlled action
- 01
Triage the request
Classify the topic, urgency, customer context, and whether the request needs a person immediately.
- 02
Gather approved context
Use the connected knowledge and business tools selected for that workflow.
- 03
Draft or escalate
Prepare a response, route an exception, or create a clear internal handoff with source context.
02 · Outputs
Useful work your team can inspect
Support reply draft
A response grounded in the customer message, approved policy, and relevant order context.
Escalation packet
A concise issue summary with urgency, attempted resolution, and the evidence an owner needs.
03 · Connected context
Use only the tools this workflow needs
Related workflows
Review the workflow, connected apps, and approval points before it runs.
Start with real work
Bring the task that keeps crossing tabs.
ActRun will map the inputs, actions, controls, and first useful output before you save it as repeatable work.